F A Q S


S H I P P I N G

All products are made to order so lead times do vary. Please see individual product pages for more details.

All items are packaged and sent from our South London studio via the following services:

1st Class Royal Mail Signed For | 1-2 working days

2nd Class Royal Mail Signed For | 2-3 working days

International Tracked & Signed For - 3-5 working days to Europe and 5-7 working days worldwide

Price is dependant on the weight of your items and will be applied at checkout.

Please note that we are only able to cover delivery charges. Non-EU customers will be responsible for any additional import duties or local taxes.

R E T U R N S

Please note that as each item is currently made to order, we do not offer refunds unless the item is faulty.

In the unlikely event that there is a problem with your order, please email info@ornamentalgrace.co.uk

C A R E

All surfaces are sealed with a food safe sealer to protect from stains and water damage.
To remove dirt, wipe with a slightly damp cloth.

As each object is individually cast and finished by hand, slight colour variations and small surface imperfections may occur.  
These unique features are to be embraced and are all part of the casting process.

B E S P O K E S E R V I C E S

If you are interested in a bespoke commission, mould-making service or mould-making & casting tuition please do get in touch.